Privacy Policy
Privacy Policy
Last Updated: August 27, 2026
We aim to handle personal information responsibly and use it only for legitimate business purposes such as operating the website, processing orders, providing customer support, improving our services, maintaining security, and complying with applicable legal obligations.
Information We Collect
Depending on how you interact with the website, we may collect or receive information that you provide directly, information generated through your use of the website, and information provided by service providers that support our store.
Information You Provide
This may include:
- Name
- Email address
- Phone number, when provided
- Billing address
- Shipping address
- Order and purchase information
- Product selections and shopping-cart information
- Account information, if account functionality is available
- Customer support communications
- Return, refund, or order-issue information
- Photos or videos you voluntarily provide in connection with a support request
Information Collected Automatically
When you visit or use the website, certain technical or usage information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Device or browser identifiers
- Pages viewed
- Website interactions
- Referral information
- Approximate location derived from technical information, where applicable
- Cookie and similar technology information
Payment Information
Payment information may be submitted directly to third-party payment providers made available during checkout.
We do not intend to store complete payment card numbers, card security codes, or other complete payment credentials on our own systems when those details are processed directly by an authorized payment provider.
Payment providers may collect and process information in accordance with their own privacy and security practices.
How We Use Information
Personal information may be used where reasonably necessary to operate the store and provide services to customers, including to:
- Process and fulfill orders
- Confirm and manage purchases
- Process or facilitate payments
- Arrange shipping and delivery
- Provide order and tracking communications
- Process returns, refunds, and other after-sales requests
- Provide customer support
- Respond to questions and inquiries
- Maintain website functionality
- Remember customer preferences where applicable
- Analyze website performance and customer interactions
- Improve products, website functionality, and shopping experience
- Detect and prevent fraud, abuse, unauthorized transactions, and security incidents
- Enforce applicable store policies and terms
- Comply with applicable legal, regulatory, tax, accounting, or enforcement obligations
Cookies & Similar Technologies
The website may use cookies, pixels, local storage, tags, and similar technologies to support website functionality and understand how visitors interact with the store.
These technologies may be used to:
- Keep the website functioning properly
- Remember preferences and shopping-cart activity
- Understand website traffic and performance
- Measure customer interactions
- Detect fraud or suspicious activity
- Improve website functionality and user experience
- Support analytics or advertising activities where applicable
You may be able to manage certain cookies through your browser settings or through privacy controls made available on the website. Disabling certain cookies may affect the functionality of some website features.
Analytics & Advertising
We may use analytics, measurement, or advertising technologies to better understand website performance, customer interactions, and the effectiveness of marketing activities.
Where these services are enabled, service providers may process information such as browser or device identifiers, cookie information, website interactions, referral information, or conversion events.
Depending on your location and applicable law, you may have the right to limit or opt out of certain uses of personal information for targeted advertising or similar activities.
How We May Share Information
We may disclose personal information when reasonably necessary to operate the store, fulfill customer orders, provide support, maintain security, or comply with applicable obligations.
Recipients may include service providers such as:
- Ecommerce and website hosting providers
- Payment processors
- Shipping and logistics providers
- Fulfillment providers
- Customer support service providers
- Website analytics providers
- Fraud prevention and security providers
- Marketing and advertising service providers, where applicable
- Professional advisers where reasonably necessary
Service providers may process information only as necessary to perform the services for which they are engaged, subject to their applicable agreements, responsibilities, and legal obligations.
Legal Requirements & Protection
Personal information may be disclosed where reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to lawful legal processes or government requests
- Protect legal rights or property
- Prevent or investigate suspected fraud or abuse
- Protect the security and integrity of the website
- Protect customers, service providers, or other persons where appropriate
Business Transfers
If all or part of the business is involved in a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction where permitted by applicable law.
Data Retention
Personal information may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax obligations, fraud prevention, dispute resolution, legal compliance, and enforcement of applicable agreements.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.
Data Security
However, no method of transmission over the internet and no method of electronic storage can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect account credentials, devices, and access to their email or payment accounts.
Your Privacy Choices
Depending on your location and applicable law, you may have certain privacy rights regarding your personal information.
These rights may include the ability to request:
- Access to certain personal information
- Correction of inaccurate personal information
- Deletion of certain personal information
- Information about categories of personal information collected or disclosed
- A copy or portability of certain personal information
- Restriction of or objection to certain processing
- Withdrawal of consent where processing depends on consent
- Opt-out from certain targeted advertising or data-sharing activities where applicable
Privacy rights are not absolute and may be subject to verification, exemptions, legal recordkeeping obligations, fraud prevention, or other requirements permitted by applicable law.
We may need to verify your identity before completing certain privacy requests.
U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on the law that applies, these rights may include access, correction, deletion, data portability, and the ability to opt out of certain forms of targeted advertising, sale, or sharing of personal information as those terms are defined by applicable law.
Where legally required, qualifying privacy requests will be reviewed and handled in accordance with applicable law.
Marketing Communications
If you choose to receive promotional email or other marketing communications, you may unsubscribe using the method provided in the communication.
Even if you unsubscribe from promotional communications, we may still send non-promotional messages that are reasonably necessary in connection with an order, transaction, customer-service request, account, security matter, or legal obligation.
Third-Party Websites & Services
The website may contain links to or integrations with third-party websites, platforms, payment services, social media services, or other external services.
This Privacy Policy does not control the independent privacy practices of third parties. We encourage you to review the privacy information provided by any third-party service you choose to use.
International Processing
Ecommerce platforms, technology providers, payment providers, fulfillment partners, logistics providers, and other service providers may operate in different countries.
As a result, personal information may be processed, transferred, or stored outside the state, province, or country where you live, subject to applicable legal requirements.
Children's Privacy
The website is intended for a general audience and is not directed to children for the purpose of knowingly collecting personal information from children in violation of applicable law.
If we become aware that personal information relating to a child has been collected in circumstances where applicable law requires deletion or other action, we will take appropriate steps as required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, services, technologies, legal requirements, or privacy practices.
When this Privacy Policy is updated, the revised version will be posted on this page and the Last Updated date will be changed accordingly.
Contact & Privacy Requests
Please use the customer support information provided on our Contact Us page.
This Privacy Policy should be read together with the other policies and terms made available through the Jorenix website.