Terms of Purchase

Jorenix
These terms apply to purchases made through the Jorenix online store.

Product Selection

Please carefully review available product information before placing an order, including dimensions, materials, features, specifications, color options, assembly requirements, and care instructions where provided.

Order Confirmation

After placing an order, you may receive an order confirmation by email.

An order confirmation means the order request has been received. It does not necessarily mean the order has shipped.

Product Availability

Product availability may change without notice. If an ordered product becomes unavailable, we may contact you regarding available options or an applicable refund.

Order Changes & Cancellations

If you need to modify or cancel an order, contact customer support as soon as possible. Changes cannot be guaranteed after an order has entered processing or shipping.

Delivery

Delivery estimates may vary depending on destination, shipping method, carrier conditions, customs, weather, holidays, and other circumstances.

Delivery estimates are not guaranteed delivery dates.

Returns & Refunds

Returns and refunds are subject to the Jorenix Return & Refund Policy. Please contact customer support before returning any product.

Damaged or Incorrect Products

If an order arrives damaged or contains an incorrect product, contact customer support with the order number, product information, and clear photos of the product and packaging when applicable.

Customer Responsibility

  • Provide accurate shipping and billing information.
  • Review product information before purchase.
  • Follow applicable product instructions.
  • Contact Jorenix promptly when an order issue occurs.

Contact

For purchase-related questions, please use the contact options available on the Jorenix website.