Return & Refund Policy

Jorenix
A straightforward return process designed to make shopping with Jorenix clear and comfortable.
Before ReturningContact Jorenix first
Return ConditionClean, complete, and undamaged where applicable

1. Return Requests

To request a return, please contact Jorenix before sending any product back. Provide your order number, product name, reason for the return, and relevant photos when applicable.

Do not ship a return to an address that has not been provided or confirmed by Jorenix.

2. Product Condition

Returned products should generally be unused and in their original condition and packaging where reasonably possible. Products that have been substantially used, damaged after delivery, modified, or returned without authorization may not qualify for a refund.

3. Damaged Products

If an order arrives damaged, contact us as soon as reasonably possible after delivery. Please provide clear photographs showing the product, damaged area, packaging, and shipping label when available.

4. Incorrect Products

If you receive an item different from what you ordered, contact us before returning it. Do not return an incorrect item without receiving return instructions.

5. Refunds

Once an approved return has been received and reviewed, any applicable refund will be processed to the original payment method unless otherwise agreed.

Refund timing: The time required for a refund to appear may vary depending on your bank or payment provider.

6. Return Shipping

Return shipping responsibility may vary depending on the reason for the return and the circumstances of the order.

7. Non-Returnable Products

Certain products may not be eligible for return due to their nature, customization, hygiene considerations, condition, or other applicable restrictions. Any applicable restrictions will be communicated through the relevant product information or customer service.

8. Questions About Returns

For return or refund assistance, please contact customer support and include your order number.