Shipping Policy

Jorenix
Clear shipping information for your Jorenix order.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary based on product availability, order volume, weekends, holidays, and operational circumstances.

Processing time and shipping transit time are separate. A shipping estimate does not necessarily include order-processing time.

Shipping & Delivery

Available shipping options and applicable delivery estimates are displayed during checkout whenever possible. Delivery estimates may vary by destination, product availability, shipping method, carrier conditions, weather, customs processing, and peak periods.

Delivery estimates are estimates only and are not guaranteed delivery dates.

Shipping Confirmation

Once an order has shipped, a shipping confirmation may be sent to the email address provided during checkout. When tracking is available, it will be included in the confirmation.

Tracking

Please allow some time for tracking information to become active after shipment. If tracking has not updated or you have concerns about your shipment, please use your order and tracking information when contacting customer support.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an address error, contact us as soon as possible. Once an order has entered processing or shipping, we may not be able to change the address.

Important: Please review your shipping address carefully before completing checkout.

Delivery Delays

Jorenix is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, customs processing, natural disasters, public holidays, transportation disruptions, or other unexpected events.

Customs & Import Fees

For international orders, customs duties, taxes, brokerage charges, or other import-related fees may apply depending on the destination. Applicable charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

Missing or Lost Packages

If tracking indicates that a package was delivered but you cannot locate it, first check with household members, neighbors, and the delivery location. If it remains missing, contact support with your order and tracking information so we can assist where possible.