.jorenix-policy { --jx-bg: #f7f4ed; --jx-surface: #fbfaf6; --jx-text: #1d1d1b; --jx-muted: #6d6a62; --jx-line: #d9d3c7; --jx-accent: #b49a62; --jx-accent-soft: #eee7d7; --jx-dark: #20201d; max-width: 980px; margin: 0 auto; padding: 54px 28px 80px; background: var(--jx-bg); color: var(--jx-text); font-family: Arial, Helvetica, sans-serif; line-height: 1.75; letter-spacing: .01em; } .jorenix-policy * { box-sizing: border-box; } .jorenix-policy .jx-kicker { text-align: center; color: var(--jx-accent); text-transform: uppercase; letter-spacing: .18em; font-size: 11px; font-weight: 700; margin-bottom: 10px; } .jorenix-policy h1, .jorenix-policy h2, .jorenix-policy h3 { color: var(--jx-text); font-family: Georgia, "Times New Roman", serif; font-weight: 500; } .jorenix-policy h1 { text-align: center; font-size: clamp(36px,5vw,58px); line-height: 1.1; margin: 0 0 42px; letter-spacing: -.025em; } .jorenix-policy h2 { font-size: 28px; line-height: 1.25; margin: 44px 0 14px; padding-bottom: 10px; border-bottom: 1px solid var(--jx-line); } .jorenix-policy h3 { font-size: 20px; line-height: 1.35; margin: 28px 0 9px; } .jorenix-policy p { margin: 0 0 16px; color: #3f3d38; } .jorenix-policy ul { margin: 8px 0 22px 22px; color: #3f3d38; } .jorenix-policy li { margin: 6px 0; } .jorenix-policy a { color: #665536; text-decoration: underline; text-underline-offset: 3px; } .jx-intro { max-width: 760px; margin: 0 auto 34px; text-align: center; font-size: 17px; color: var(--jx-muted); } .jx-rule { width: 42px; height: 2px; background: var(--jx-accent); margin: 0 auto 36px; } .jx-callout { background: var(--jx-surface); border: 1px solid var(--jx-line); border-left: 4px solid var(--jx-accent); padding: 22px 24px; margin: 22px 0 30px; } .jx-callout strong { color: var(--jx-text); } .jx-highlight { background: var(--jx-accent-soft); border: 1px solid #ddd2b9; padding: 18px 20px; margin: 22px 0; } .jx-highlight strong { color: #4e4027; } .jx-info-grid { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 12px; margin: 22px 0 30px; } .jx-info { background: var(--jx-surface); border: 1px solid var(--jx-line); padding: 18px 20px; } .jx-label { display: block; text-transform: uppercase; letter-spacing: .12em; font-size: 10px; font-weight: 700; color: var(--jx-accent); margin-bottom: 4px; } .jx-note { color: var(--jx-muted); font-size: 14px; } .jx-last { margin-top: 48px; } @media(max-width:680px) { .jorenix-policy { padding: 38px 18px 60px; } .jorenix-policy h1 { font-size: 40px; margin-bottom: 30px; } .jorenix-policy h2 { font-size: 25px; } .jx-info-grid { grid-template-columns: 1fr; } }

Contact Information

Business Information

Customer Support

Email is the primary customer support channel for Jorenix.

You may contact us regarding products, orders, shipping, delivery, tracking, returns, refunds, cancellations, payment-related order questions, or other store-related matters.

Existing Order Inquiries

If your inquiry relates to an existing order, please include information relevant to your request whenever possible:

• Order number
• Email address used during checkout
• Product name
• A brief description of your question or issue
• Tracking information, where relevant
• Clear photographs or videos, where relevant to a product or delivery issue

Shipping & Delivery Support

If you have a question about shipping, delivery progress, tracking information, or a delayed package, please provide your order number and tracking information where available.

Additional shipping information is available in our Shipping Policy and Order Tracking page.

Returns & Refunds

Please contact Jorenix before sending any product back.

Because orders may be fulfilled from multiple warehouses or partner fulfillment facilities, the appropriate return location may vary depending on the product and original fulfillment route.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact customer support promptly.

Where relevant, please provide:

• Your order number
• Clear photographs or videos of the product
• Images showing the affected area
• Images of the packaging
• An image of the shipping label where available

After the issue has been reviewed, an appropriate replacement, return, refund, or other reasonable solution will be provided where applicable.

Privacy Requests

Questions or requests concerning personal information may also be submitted through our customer support email.

We may need to verify certain privacy requests as permitted or required by applicable law.

Additional information is available in the Jorenix Privacy Policy.

Important Address Notice

This address identifies the registered business location of the company operating Jorenix.

It is not automatically the return warehouse for customer orders.

Customers should contact Jorenix before returning any product and use only the return address provided for the approved return.